I think I am becoming a Doosan Bears fan. Six months ago, I wasn’t sure what a Doosan Bear was but now I find myself flipping to ESPN2 nightly to see what games are on. And I’m far from alone — collectively, we really miss sports right now. Earlier this…

Over the last year, it’s been nearly impossible to ignore the rising popularity of canned hard seltzers. In the US, they went from being a hot commodity to the hottest drink trend since craft beer. Not only are they a popular item to stock on shelves or the endcaps of aisles, but they are also an incredibly popular subject of conversation. …

This morning, I joined a company all-hands meeting that Linkfluence holds regularly. With eight offices across five timezones, I value the times we get to meet “face-to-face” as a global organization. Part of our meeting structure reviews innovations, milestones, and interesting research projects we’ve worked on recently. This storytelling allows…

This past week, Meetup was in the spotlight after subtly announcing a plan to charge attendees two dollars per event RSVP. I covered this issue in real-time on my Linkedin, tracking the conversation, its initial online impact, and how Meetup responded. As the week draws to an end and the…

Every October, brands and fans begin their annual Halloween discussions online. Last year, we saw online holiday chatter literally double on October 1st and this year was no different. …

Life update time: this summer did not go as planned. In the spring, I decided to shake things up and I moved to a new apartment and started a new job within a matter of weeks. This summer did not go as planned — in fact, it went much better than I could have planned and today I’m finally able to talk about everything that’s changed for me recently career-wise. — TL;DR? I joined Scoop.it as the US Director of Customer Success in June, Scoop.it was then acquired, I developed a sorbet addiction in Paris, and now Linkfluence is coming to the US and I am so excited to be a part of that.

Driving customer-centric service in the contact center environment is becoming easier with the sophisticated technology and plethora of digital channels available today. …

The digital messaging world is abuzz with exciting news today: WhatsApp announced that they are launching Business Accounts. This announcement ushers in a new era for the Facebook-owned messaging service. WhatsApp Business Accounts are the first accounts allowed to brands on the platform. …

2018 is a big year for data protection. At Sparkcentral we’re investing in General Data Protection Regulation (GDPR) preparedness so that our customers can feel confident in their ability to protect their customers’ privacy across the world, especially in the European Union. The GDPR is a significant piece of legislation…